{"id":14474,"date":"2020-08-19T07:40:26","date_gmt":"2020-08-19T07:40:26","guid":{"rendered":"https:\/\/wpbingosite.com\/wordpress\/kowine\/?page_id=14474"},"modified":"2025-10-31T17:28:04","modified_gmt":"2025-10-31T15:28:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/mamajuana-shop.ch\/fr\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14474\" class=\"elementor elementor-14474\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66e9c05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66e9c05\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4170ba4\" data-id=\"4170ba4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca300dd elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ca300dd\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7f0e9 title-block-1 elementor-widget elementor-widget-heading\" data-id=\"ba7f0e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<span>.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acbdb48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acbdb48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d2b84b\" data-id=\"2d2b84b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a84d42 elementor-widget elementor-widget-text-editor\" data-id=\"8a84d42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Where do you deliver?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19dfa4d elementor-widget elementor-widget-text-editor\" data-id=\"19dfa4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We currently deliver <strong data-start=\"255\" data-end=\"289\">exclusively within Switzerland<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddce35 elementor-widget elementor-widget-text-editor\" data-id=\"2ddce35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>What delivery and pick-up options do you offer?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f82b452 elementor-widget elementor-widget-text-editor\" data-id=\"f82b452\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"353\" data-end=\"407\">You can choose from the following options at checkout:<\/p><ul data-start=\"408\" data-end=\"641\"><li data-start=\"408\" data-end=\"444\"><p data-start=\"410\" data-end=\"444\"><strong data-start=\"410\" data-end=\"433\">Standard Swiss Post<\/strong> \u2013 CHF 8.50<\/p><\/li><li data-start=\"445\" data-end=\"480\"><p data-start=\"447\" data-end=\"480\"><strong data-start=\"447\" data-end=\"469\">Express Swiss Post<\/strong> \u2013 CHF 15.00<\/p><\/li><li data-start=\"481\" data-end=\"553\"><p data-start=\"483\" data-end=\"553\"><strong data-start=\"483\" data-end=\"525\">Local Delivery in Montreux (Vaud area)<\/strong> \u2013 Free in-person delivery<\/p><\/li><li data-start=\"554\" data-end=\"641\"><p data-start=\"556\" data-end=\"641\"><strong data-start=\"556\" data-end=\"567\">Pick Up<\/strong> \u2013 Free collection option (we\u2019ll contact you to arrange a convenient time)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9342301 elementor-widget elementor-widget-text-editor\" data-id=\"9342301\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How can I track my order?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca54782 elementor-widget elementor-widget-text-editor\" data-id=\"ca54782\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"682\" data-end=\"814\">You can track your order anytime by visiting our tracking page:<br data-start=\"745\" data-end=\"748\" \/>\ud83d\udc49 <a class=\"\" href=\"https:\/\/mamajuana-shop.ch\/order-tracking\/\" target=\"_new\" rel=\"noopener\" data-start=\"751\" data-end=\"814\"><strong data-start=\"752\" data-end=\"770\">Order Tracking<\/strong><\/a><\/p><p data-start=\"816\" data-end=\"928\">You\u2019ll also receive a confirmation email with your order details. Additionally, you can check your order status:<\/p><ul data-start=\"929\" data-end=\"1025\"><li data-start=\"929\" data-end=\"973\"><p data-start=\"931\" data-end=\"973\">Through your <strong data-start=\"944\" data-end=\"973\">Mamajuana-shop.ch account<\/strong><\/p><\/li><li data-start=\"974\" data-end=\"1025\"><p data-start=\"976\" data-end=\"1025\">Or by contacting us at <strong data-start=\"999\" data-end=\"1025\"><a class=\"cursor-pointer\" href=\"mailto:info@mamajuana-shop.ch\" rel=\"noopener\" data-start=\"1001\" data-end=\"1023\">info@mamajuana-shop.ch <\/a>or by phone at <a href=\"tel:+41791017048\">+41 79 101 70 48<\/a><\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46827e5\" data-id=\"46827e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e97e387 elementor-widget elementor-widget-text-editor\" data-id=\"e97e387\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How long will it take to receive my order?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20eb60b elementor-widget elementor-widget-text-editor\" data-id=\"20eb60b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1083\" data-end=\"1137\">Delivery times vary depending on your selected option:<\/p><ul data-start=\"1138\" data-end=\"1370\"><li data-start=\"1138\" data-end=\"1179\"><p data-start=\"1140\" data-end=\"1179\"><strong data-start=\"1140\" data-end=\"1157\">Standard Post<\/strong> \u2013 2\u20133 business days<\/p><\/li><li data-start=\"1180\" data-end=\"1228\"><p data-start=\"1182\" data-end=\"1228\"><strong data-start=\"1182\" data-end=\"1198\">Express Post<\/strong> \u2013 Usually next business day<\/p><\/li><li data-start=\"1229\" data-end=\"1302\"><p data-start=\"1231\" data-end=\"1302\"><strong data-start=\"1231\" data-end=\"1249\">Local Delivery<\/strong> \u2013 Scheduled based on your location (Montreux area)<\/p><\/li><li data-start=\"1303\" data-end=\"1370\"><p data-start=\"1305\" data-end=\"1370\"><strong data-start=\"1305\" data-end=\"1316\">Pick Up<\/strong> \u2013 We\u2019ll coordinate directly with you for the handover<\/p><\/li><\/ul><p>Note that Swiss law only allows us to deliver between 06h00 &#8211; 21h00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5f1a8 elementor-widget elementor-widget-text-editor\" data-id=\"8c5f1a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Where can I find my order details?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0d6221 elementor-widget elementor-widget-text-editor\" data-id=\"a0d6221\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1420\" data-end=\"1459\">You\u2019ll find all your order information:<\/p><ul data-start=\"1460\" data-end=\"1556\"><li data-start=\"1460\" data-end=\"1509\"><p data-start=\"1462\" data-end=\"1509\">In your <strong data-start=\"1470\" data-end=\"1492\">confirmation email<\/strong> after purchase<\/p><\/li><li data-start=\"1510\" data-end=\"1556\"><p data-start=\"1512\" data-end=\"1556\">In your <strong data-start=\"1520\" data-end=\"1541\">account dashboard<\/strong> when logged in<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8744d1e elementor-widget elementor-widget-text-editor\" data-id=\"8744d1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>I have a question about my order. How can I reach you?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06fc3a elementor-widget elementor-widget-text-editor\" data-id=\"f06fc3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We&#8217;re here to help! Contact us anytime at <strong data-start=\"1668\" data-end=\"1694\"><a class=\"cursor-pointer\" href=\"tel:+41791017048\" rel=\"noopener\" data-start=\"1670\" data-end=\"1692\">info@mamajuana-shop.ch or by phone at +41 79 101 70 48<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-59e0d5a e-flex e-con-boxed e-con e-parent\" data-id=\"59e0d5a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d9cd28 elementor-widget elementor-widget-shortcode\" data-id=\"4d9cd28\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"> [ai_chat] <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions. Where do you deliver? We currently deliver exclusively within Switzerland. What delivery and pick-up options do you offer? You can choose from the following options at checkout: Standard Swiss Post \u2013 CHF 8.50 Express Swiss Post \u2013 CHF 15.00 Local Delivery in Montreux (Vaud area) \u2013 Free in-person delivery Pick Up \u2013 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14474","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Faq - Mamajuana Shop<\/title>\n<meta name=\"description\" content=\"Frequently asked questions by customers looking for Mamajuana in Switzerland and Europe. 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