Frequently Asked Questions.
Where do you deliver?
We currently deliver exclusively within Switzerland.
What delivery and pick-up options do you offer?
You can choose from the following options at checkout:
Standard Swiss Post – CHF 15
Express Swiss Post – CHF 20
Local Delivery in Montreux (Vaud area) – Free in-person delivery
Pick Up – Free collection option (we’ll contact you to arrange a convenient time)
How can I track my order?
You can track your order anytime by visiting our tracking page:
👉 Order Tracking
You’ll also receive a confirmation email with your order details. Additionally, you can check your order status:
Through your Mamajuana-shop.ch account
Or by contacting us at info@mamajuana-shop.ch
How long will it take to receive my order?
Delivery times vary depending on your selected option:
Standard Post – 2–3 business days
Express Post – Usually next business day
Local Delivery – Scheduled based on your location (Montreux area)
Pick Up – We’ll coordinate directly with you for the handover
Note that Swiss law only allows us to deliver between 06h00 – 21h00
Where can I find my order details?
You’ll find all your order information:
In your confirmation email after purchase
In your account dashboard when logged in
I have a question about my order. How can I reach you?
We’re here to help! Contact us anytime at info@mamajuana-shop.ch.
